F.A.Q. (Frequently Asked Questions)

Here is a collection of answers to a number of frequently asked questions about the Tweed Public Library.


Library cards can only be obtained in person, as you must present valid proof of address and photo ID, as well as sign your card.


If you are a resident of the Municipality of Tweed, you may join free of charge.
Non-residents will be required to pay a $15.00 non-refundable yearly fee.


Members of Marmora, and Madoc Public Libraries may enjoy a reciprocal membership free of charge. To become a reciprocal member, you must present photo ID and a valid library card from your local library.


Children 12 & under must be signed up by their parent or guardian (valid ID required).

Yes! 10 computer workstations are available for public use. You will be required to sign in and agree to library access policies before use. There is a 1 hour time limit.


You may also access our Wi-Fi on your own laptop or wireless device. There is no connection time restriction, and it is available even when we are closed.

Yes! Upcoming events will be posted in the library and on facebook.

Yes. Click on Catalogue and select “Log in” located on top right of page. If you don’t have your login information or cannot remember it, please contact Library Staff.


After you log in, click on “Checkouts” tab and select item(s) that you would like to renew. Click on “Renew.”

Please check the new date due information.

You will not be able to renew items that have reached their renewal limit or have been requested by another patron.

Yes. Donations are appreciated, however, they must meet the following criteria.


1) Good condition: no mold, mildew, dirt or torn pages.


2) Up-to-date: books must be less than 10 years old for fiction, 5 for non-fiction.


3) If we cannot use the books in the library, they will be passed on to the "Friends" to sell and raise funds. If you do not wish this, please let us know at the time of donation.


4) Movies must be in DVD format, and in good working condition.

Material Borrowing Period


Books, Magazines, Talking Books, Music CDs — 3 Weeks


Videos / DVDs — 1 Week.


TV Series - 2 Weeks

Almost. Most library services are free, however, the following items do have fees:


Non-resident card: If you are not a resident of Tweed, Marmora or Madoc you will be required to pay a small fee of $15 per year to use the library.


Replacement library card: There is a $2 processing fee for replacement cards. Initial cards are free.


Printing and Photocopy: Cost is 25 cents per page.(black and white)

Colour is 50 cents per page.

Note: You are responsible for each page printed, including those printed accidentally, or that do not turn out as intended.

Answer: No. You must return materials to the library where they were borrowed.
No: Tweed News or the Post Office does. We do scan documents to email free of charge.

Ancestry is available in-library.

You can use one of our public access computers or your own laptop from within the library.

Please return your borrowed materials as soon as possible. If the library is not open there is a drop box located in the parking lot.

If you have not finished with the materials, you may renew them (provided no one else is waiting) through the account tool on our Online Catalogue, phone, or email.

Note: Fines are incurred at a rate of 25 cents per day for most materials.

Videos and DVDs are $1 per day.

You will be required to pay your fee before borrowing again.

Connecting to our wireless network should be automatic but issues can arise. Please check the following before consulting library staff:


1) Some computers have keys or switches to turn wireless access off. Check to see that your wireless is on.


2) Confirm that Tweed Public Library is listed in your available networks.


3) Let your system run Troubleshoot diagnostics and make note of any error messages.


4) Try turning it on and off again.


If these steps do not resolve the issue, Library staff will attempt to connect you however, they can not offer in depth technical support.

Library cards are available for any age, however, our suggestion is to wait until your child is old enough to recognize the value of their very own library card.

Children are often quite excited by their first card, and if they are able to "sign" the card, it makes a lovely keepsake.


Please note: Children under 12 years of age may not borrow movies.


Once a child reaches the age of 12, an adult card will be given, and he/she then becomes responsible for any items borrowed.

New Patron restrictions of 3 items (only one movie) will be in effect for 6 months.

10 items, only two of which can be a DVD
Please notify library staff as soon as you are aware of the issue. You will have to pay the purchase price of the item. We will also accept a replacement copy, as long as it is in new condition.

A child under the age of 18 who wishes to access the internet must have a permission form, signed in library by a parent or guardian, and must agree to the internet access policy. A child under 12 years of age may use the public access computers only if a parent or guardian is present.

Please note: There are no filters on our computers, and access is not monitored.

If a child is accessing the internet from their own wireless device, no permission is necessary.

Answer: We will attempt to notify you when material is overdue. However, it is your responsibility to return your items on time, even if you don't receive notification.
Answer: Yes. We do have a scanner for public use. Please bring a USB stick to easily save the scanned item to your computer, or email from one of our Public Access computers.

Yes! Interlibrary Loan service is available to full-access patrons. It is limited to books, and they must be over a year old.


If the title you are looking for is available we will issue a request, and notify you when it comes in. Due dates are set by lending libraries, and no renewals are available.

Your library card must be in good standing and there is a limit of 2 requests at a time.

Please contact Wendy at wmikolajski@tweedlibrary.ca

Yes. Simply let library staff know which item you wish to reserve, and we'll notify you when it comes in.

Yes. A ramp is available from the parking lot. The door can be opened by button. Wide aisles, where possible, allow for maneuverability, and washrooms are available.


Please let us know if any further assistance is required.

Can't find the answer?

If you have any unanswered questions please contact us at the library and we will do our best to answer them.

Membership

Membership is free for all residents and/or taxpayers of the Municipality of Tweed with suitable I.D.

Non-residents may enjoy Library privileges on payment of a non-resident fee.

Contact Details

Tweed Public Library
230 Metcalf St,
P.O. Box 628
Tweed, Ontario
K0K 3J0
Phone 613-478-1066
Email tweedlibrary@vianet.ca

Hours

Borrowing Agreements

Madoc and Marmora cardholders are welcome to use the Tweed Library, as we have reciprocal borrowing privileges. You must return your borrowed materials to the library they were borrowed from.